Privacy Policy

The data controller responsible for your information is:

We have been providing professional AC repair, fridge repair, and appliance servicing across Dhaka since 2018. Our business is registered and operated under Bangladeshi law.

We only collect information that is genuinely needed to serve you well. Here is a breakdown of what we gather and where it comes from:

a) Information You Provide Directly

When you fill out our contact form, request a service quote, or get in touch by phone or email, you may share:

• Your full name
• Phone number
• Email address
• Home or office address in Dhaka (for booking a service visit)
• The appliance type, brand, and nature of the problem
• Any message or additional details you choose to include

b) Information Collected Automatically

When you browse our website, certain technical data is collected automatically via our hosting server and analytics tools:

c) Information from Third Parties

We may receive limited information from third-party platforms such as Google (if you book through Google Maps or leave a review), Facebook (if you contact us via Messenger), or social media channels. We do not purchase personal data from any data broker.

Your information is used solely to operate our business and improve the experience we offer. Specifically, we use it to:

• Respond to your service enquiries and schedule technician visits
• Confirm bookings and send service reminders by phone or SMS
• Provide you with a service quote or cost estimate
• Follow up after a completed job to confirm your satisfaction
• Improve the content and performance of our website
• Analyse traffic patterns and popular service pages to better target our local SEO efforts in Dhaka
• Prevent fraud, spam, and any unauthorised use of our systems
• Comply with legal and regulatory obligations under Bangladeshi law

Cookies are small files stored on your device that help websites remember preferences and gather usage data. Our website uses the following types:

Managing Cookies

You can control and delete cookies at any time through your browser settings. Most browsers allow you to:

• View cookies currently stored
• Block cookies from all or specific websites
• Delete all cookies when you close your browser

Please note that disabling certain cookies may affect how our website functions, such as the Google Maps feature on our Contact page.

We also use Google Analytics to understand how visitors use our site. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

We do not sell, rent, or trade your personal information to anyone. Full stop. We may share your information only in the following limited circumstances:

• Service Delivery: If a job requires a specialist or a third-party technician, your address and contact number may be shared with that technician — solely to complete the repair.
• Website Hosting & IT: Our website host and any technical support team may have access to server logs, which can contain IP addresses. They are bound by confidentiality.
• Analytics Providers: Anonymised, aggregated data is shared with Google Analytics to help us understand website traffic. No personally identifiable information is shared with them.
• Legal Requirements: We may disclose information if required to do so by Bangladeshi law, court order, or government authority.
• Business Transfer: In the unlikely event that the business is sold or merged, user data may be transferred as part of that transaction. You will be notified if this occurs.

We keep your personal data only for as long as it is necessary for the purpose it was collected, or as required by Bangladeshi law:

• Service Booking Records: Retained for up to 3 years after the last service, to assist with warranty claims, follow-up jobs, or any dispute resolution.
• Contact Form Submissions: Kept for 12 months after your enquiry is resolved, then permanently deleted.
• Website Analytics Data: Aggregated and anonymised data is retained for up to 26 months as per Google Analytics default settings.
• Email Correspondence: Business emails are archived for up to 2 years for operational and legal purposes.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.

You have the following rights with respect to the personal data we hold about you:

• Right to Access: You can request a copy of all personal data we hold about you.
• Right to Correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Deletion: You may request that we delete your personal data, subject to any legal obligations to retain it.
• Right to Object: You can object to us using your data for certain purposes, such as marketing communications.
• Right to Withdraw Consent: If you gave us specific consent for any data use, you may withdraw it at any time without affecting earlier processing.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days.

Our website contains links to external websites, including our social media profiles on Facebook, YouTube, Instagram, and others. Once you leave our website and visit one of these platforms, their own privacy policies apply.

We are not responsible for the content or data practices of any third-party website. We recommend reviewing the privacy policy of any external site you visit.

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, or unauthorised access. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website (you can see the padlock icon in your browser address bar)
• Access controls so only authorised staff can view customer records
• Regular software and security updates on our website and hosting environment
• Secure email and messaging channels for customer communication

While we do everything reasonable to keep your data safe, no transmission over the internet is 100% secure. If you believe your data has been compromised in any way, please contact us immediately at [email protected].

Our website and services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a child has provided us with personal data, we will promptly delete that information. If you believe a child has submitted their information to us, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services we offer. When we make meaningful changes, we will update the Effective Date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy. If the changes are significant, we may also post a notice on our homepage.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, please reach out to us directly:

You can also use our online contact form to reach us. We aim to respond to all privacy-related requests within 2 business days.