Terms & Conditions

These Terms and Conditions (“Terms”) govern the relationship between Bismillah Refrigerator and Electric Ltd. (“Company,” “we,” “us,” or “our”) and any individual or entity (“Customer,” “you,” or “your”) who uses our services, visits our website at acrepairservice.com.bd, or contacts us via phone, email, or any other channel.

Bismillah Refrigerator and Electric Ltd. has been providing professional AC repair, air conditioner installation, refrigerator repair, and appliance servicing across Dhaka City since 2018. These Terms exist to protect both you as a customer and us as your service provider.

Your continued use of our website or services constitutes full and unconditional acceptance of these Terms. We reserve the right to update these Terms at any time, and it is your responsibility to review them periodically.

Bismillah Refrigerator and Electric Ltd. provides doorstep appliance repair and maintenance services throughout Dhaka City. Our current service offerings include:

AC Services in Dhaka

• AC Repair Dhaka — Fault diagnosis and repair of all types of air conditioners
• AC Installation Dhaka — Professional installation of split, window, and portable ACs
• AC Servicing Dhaka — Routine maintenance and deep cleaning of AC units
• AC Gas Refill Dhaka — Refrigerant refilling and leak detection
• AC Cleaning Dhaka — Indoor and outdoor unit cleaning service
• Brand AC Repair Dhaka — Authorized-standard repair for branded AC units
• AC Compressor Repair Dhaka — Compressor diagnostics, repair, and replacement

Refrigerator Services in Dhaka

• Fridge Repair Dhaka — All types of refrigerator repairs
• Fridge Gas Refill Dhaka — Refrigerant charging and leak repair
• Fridge Compressor Repair Dhaka — Compressor overhaul and replacement
• Fridge Servicing Dhaka — Cleaning, tune-up, and general maintenance
• Brand Fridge Repair Dhaka — Specialized repair for branded refrigerators

We reserve the right to add, modify, or discontinue any service without prior notice. Visit our complete services page for the most current list.

Customers may book services through any of the following channels:

• Phone call or WhatsApp: 01949074658
• Email: [email protected]
• Online booking form at acrepairservice.com.bd/contact

Service Hours

We are open every day of the week, including Fridays and public holidays, from 8:00 AM to 12:00 AM (midnight). Emergency service availability may vary based on technician availability and location within Dhaka.

Appointment Confirmation

A booking is only confirmed once you receive a verbal or written confirmation from our team. We aim to provide same-day or next-day service for all bookings within our Dhaka service areas.

All prices quoted by Bismillah Refrigerator and Electric Ltd. are in Bangladeshi Taka (BDT). We believe in honest, transparent pricing — there are no hidden charges.

How Pricing Works

• A technician visit fee may apply depending on the nature of the service.
• Final pricing is provided after on-site diagnosis and before any work begins.
• You have the right to decline the service after the diagnosis without obligation, unless a call-out/visit fee applies.
• Parts costs (if required) are separate from labor charges and will be clearly communicated.
• Emergency or after-hours service may carry an additional surcharge.

Payment Policy

Payment is due upon completion of the service unless otherwise agreed. We accept cash payment at the time of service. For larger repair jobs, a partial advance may be requested.

Bismillah Refrigerator and Electric Ltd. stands behind the quality of its work. We offer service warranties as described below.

Labor Warranty

We provide a warranty on the repair work performed by our technicians. If the same fault recurs within the warranty period due to workmanship, we will revisit and fix it at no additional labor charge.

Parts Warranty

Parts supplied and installed by us carry a warranty as provided by the respective manufacturer or supplier. We only use quality-sourced components for all appliance repairs.

Warranty Exclusions

The warranty does not cover:

• Damage caused by the customer or third parties after service completion
• Issues unrelated to the original repair
• Damage due to power surges, electrical fluctuations, or natural events
• Appliances that have been tampered with after our service
• Normal wear and tear of components
• Issues arising from improper use or neglect

To ensure smooth, safe, and efficient service delivery, customers agree to:

• Provide accurate information about the appliance, fault description, and location.
• Ensure safe and unobstructed access to the appliance and the premises on the scheduled date.
• Ensure that someone responsible (18 years or older) is present at the premises during the service visit.
• Disconnect appliances from power supply if advised to do so before the technician arrives.
• Inform our technician of any known hazards at the property (gas leaks, structural issues, etc.).
• Not interfere with or attempt to repair the appliance yourself after booking, as this may invalidate the diagnosis.
• Treat our technicians with respect and professionalism.

Failure to meet these responsibilities may result in an incomplete service visit or additional charges.

We understand that plans can change. Here is our cancellation and rescheduling policy:

Customer Cancellations

• You may cancel or reschedule your appointment at any time by calling 01949074658.
• We request a minimum of 2 hours’ notice for cancellations to avoid any inconvenience.
• If a technician has already been dispatched to your location and you cancel without notice, a reasonable visit/travel fee may be applied.

Company Cancellations

• We reserve the right to cancel or reschedule appointments in cases of technician unavailability, safety concerns, or force majeure events.
• In such cases, we will notify you as soon as possible and offer the earliest available alternative slot.

No-Show Policy

If a customer is unavailable at the agreed time and has not informed us in advance, the appointment may be marked as a no-show. We will attempt to contact you before leaving. Repeat no-shows may affect future booking priority.

Bismillah Refrigerator and Electric Ltd. takes every precaution to deliver safe, high-quality services. However, to the maximum extent permitted by applicable law in Bangladesh, we clarify the following:

• We are not liable for pre-existing faults or damage in the appliance that were not disclosed or visible at the time of the service.
• We are not responsible for consequential losses such as spoiled food due to refrigerator breakdown or loss of comfort due to AC failure during the repair period.
• Our liability is limited to the value of the service performed.
• We are not responsible for any damage caused by factors outside our control (power surges, flooding, etc.) during or after the service.

When you book a service with us or use our website, we collect basic personal information such as your name, phone number, address, and service details. This information is used solely to deliver our services and improve your experience.

We do not sell, rent, or share your personal data with third parties for marketing purposes. For full details on how we collect, store, and protect your information, please read our Privacy Policy.

Website Cookies

Our website may use cookies to improve your browsing experience and collect anonymous usage statistics. By continuing to use our website, you consent to the use of cookies as described in our Privacy Policy.

We hold our technicians and our customers to a standard of mutual respect and professionalism.

Our Technicians Will:

• Arrive in identifiable uniform and carry a company ID
• Clearly explain the diagnosis and proposed solution before beginning work
• Keep your property clean and leave the work area tidy
• Never pressure you into unnecessary repairs
• Respect your privacy and personal space

Customers Are Expected To:

• Maintain respectful communication with our team
• Not engage in verbal or physical harassment of our staff
• Not ask technicians to perform services outside the agreed scope without prior discussion

We reserve the right to withdraw service and decline future bookings from customers who engage in abusive or threatening behavior toward our team members.

We aim to resolve all customer concerns quickly and fairly. If you are not satisfied with our service, please follow these steps:

1. Step 1 – Contact Us Directly: Raise your concern with us by calling 01949074658 or emailing [email protected]. Most issues are resolved at this stage.
2. Step 2 – Formal Complaint: If your concern is not resolved within 7 business days, you may submit a formal written complaint via email with all relevant details.
3. Step 3 – Mediation: For unresolved disputes, both parties agree to pursue good-faith negotiation or mediation before initiating any formal legal proceedings.

We value every customer relationship and make every effort to reach a fair resolution.

These Terms and Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from these terms that cannot be resolved through mutual agreement shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

Bismillah Refrigerator and Electric Ltd. reserves the right to revise these Terms and Conditions at any time. Updated versions will be published on this page with a revised effective date. We encourage you to review this page periodically.

Your continued use of our services or website after any changes constitutes your acceptance of the updated Terms. If you do not agree with a revised version, please discontinue use of our services and contact us for clarification.

If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us through any of the following channels:

• Business Name: Bismillah Refrigerator and Electric Ltd.
• Owner: Ripon Mia
• Address: Sony Bhaban, 107 Senpara Parbata Ln, Dhaka 1216
• Phone: 01949074658
• Email: [email protected]
• Website: acrepairservice.com.bd
• Service Hours: Every Day, 8:00 AM – 12:00 AM

For service-related queries, you may also visit our FAQ page or Contact Us directly.